Customer Service Superstar – Join Our Growing Team in Christchurch!

Our workforce is growing, and we’re on the lookout for a patient-focused Customer Service Superstar to join our Communications & Call Centre Team in a full-time role within the Christchurch region.

Join our vibrant and innovative team where you’ll be the friendly voice and smiling face of our organisation- making a real difference every day as part of our collaborative, patient-focused primary care team.

Location: Business Support Office, Wigram
Hours: Monday–Friday, 8-hour shifts between 7:30am–6:00pm

Why You’ll Love Working With Us:

• Market-leading pay rates
• Your birthday off + extra leave days
• Free EAP services for all team members
• Quarterly workshops, raffles & team-building events
• Coffee shouts & morning teas
• Free family healthcare at WeCare clinics
• Nespresso coffee machine on site
• Staff discounts with selected retailers
• Career growth and upskilling opportunities

As part of our Customer Care & Communications team, you’ll play a vital role in delivering world-class primary care to our patients. You’ll work alongside a collaborative care team of dedicated professionals- including Registered and Enrolled Nurses, Nurse Prescribers, Nurse Practitioners, General Practitioners, Physician Associates, and Pharmacists- all committed to providing exceptional patient experiences. 

Your day will involve answering calls, booking appointments, guiding patients through our services, and supporting the team with key administrative tasks- helping ensure every interaction reflects our care and compassion.

You’ll Shine in This Role If You:

• Are motivated and driven, with a passion for teamwork and success
• Have a genuine desire to help and resolve patient queries
• Are kind, courteous, and confident when communicating with patients
• Are flexible and adaptable, thriving in a dynamic environment
• Can work autonomously while collaborating effectively with others
• Excel in a fast-paced setting and keep calm under pressure

About the Business

At WeCare Health, we’re passionate about revolutionising primary care in New Zealand with a completely fresh, innovative approach to healthcare. Our mission is simple — to make high-quality care accessible to every community we serve. We’re relentless in pursuing this mission through nurse-led services, collaborative care, and modern patient care options that put people at the heart of everything we do.

You’re Right for WeCare If You:

• Live and breathe our values- Empowerment, Collaboration, and Growth
• Are committed to doing what’s best for the patient, empowered to resolve challenges and ensure every patient leaves with a positive experience
• Thrive in a collaborative team, working together toward one goal, superior access and outstanding care for our patients
• Are driven to grow and develop, inspiring and supporting those around you to do the same

Why WeCare?

WeCare is the fastest-growing primary care brand in Canterbury, proudly serving over 24,000 enrolled patients across our four clinics- Wigram, Ilam, Riccarton, Lincoln, Rolleston, and a dedicated Business Support Hub based in Wigram. 

Join us as we continue to grow, innovate, and reimagine what primary care can be.

WeCare is proud to be an equal opportunity employer. We welcome and celebrate diversity and are committed to building a supportive and inclusive environment for all.

How to apply:
Applications must include a cover letter and curriculum vitae, to be submitted through Seek online process. 
Unfortunately we are not accepting applications via email, however any questions can be forwarded to our HR Team- hrsupport@wecarehealth.co.nz

You must have a New Zealand or Australian citizenship/Permanent Residency or a valid work visa to be considered for this role